.. TEST MARKETING |
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A. BRAND
NAMING |
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| We hired Infinite, a naming consulting company,
to give us candidate brand names for the new product (HITE,
Ving, Vivis, Deep, O-Touch, etc.) |
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Survey
Planning |
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Survey group: 100
people between the age of 25 and 35 that included both
sexes and salary men
Survey place: An-gook
Building (which is a busy place with travel agencies,
insurance companies, and car dealerships inside and close
by) |
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Survey Result |
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| Product |
HITE |
VING |
VIVIS |
DEEP |
O-TOUCH |
| # of
votes |
59 |
9 |
12 |
12 |
8 |
| In Percentage |
59% |
9% |
12% |
12% |
8% |
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- The reason for selecting
HITE
(i.e. what impression or image does the name give you?):
clean and refreshing, height, highlight, beer foam, high-end
brand, speed, Europe, etc. |
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Conclusion |
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Based on the survey,
the name, HITE, seemed the right choice since it not only
received the most votes but also the image of the name
provoked was relevant to the product concept
The name was simple
and easy enough to become a synonym for any new beer product |
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B. CONCEPT,
°¡°Ý, PACKAGE |
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Survey Planning |
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Date & Time: between
13:00-19:00, November 30 through December 1, 1992
Survey place: Youido
Life Shopping, and Family Mart at Dae-hang-no.
Survey group: 512
randomly picked people - salary men, house wives, college
students, etc. |
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Concept
Survey Test Result |
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| Product |
Total |
Place |
Sex |
| Youido |
Daehangno |
Male |
Female |
Total
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521
100% |
300
100% |
212
100% |
235
100% |
277
100% |
Very Bad
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2
0.4% |
1
0.3% |
1
0.5% |
2
0.9% |
0 |
Bad
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52
10.2% |
32
10.7% |
20
9.4% |
25
10.6% |
27
9.7% |
Good
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252
49.2% |
133
44.3% |
119
56.1% |
122
51.9% |
130
46.9% |
| Very Good |
190
37.1% |
126
42.7% |
62
29.2% |
79
33.6% |
111
40.1% |
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- 86.2% of the surveyed
were positive to the product concept. |
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Survey on the
Proposed Price |
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| In Comparison with the Price of
Existing Beers |
What do you think?
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New Product Price:
1300 won |
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Category
Very Expensive
A little expensive
ReasonableLow-priced
Very low-priced |
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Total: 512
64 (12.5%)
349 (68.2%)
89 (17.4%)
9 (1.7%)1 (0.2%) |
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| Intention for Purchase
by Price |
Would you buy it?
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High Price
(1300 Won/Bottle)
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Middle Price
(1000 Won/Bottle) |
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Category
I will buy
I may buy
Neutral
Maybe I would not buy.
I will not buy
I don't know |
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Total: 512
75 (14.7%)
242 (47.3%)
157 (30.7%)
11 ( 2.0%)
2 ( 0.4%)
25 ( 4.9%) |
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Total: 512
80 (15.6%)
215 (42.0%)
158 (30.9%)
30 ( 5.8%)
2 ( 0.4%)
27 ( 5.3%) |
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Average
Score
(1-5, 5 highest) |
3.6 |
3.5 |
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| Beer Product Purchase Preference |
Product
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CB
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OB
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MILD
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OBDRY |
CBDRY |
| Purchase
Price |
750 |
750 |
750 |
1040 |
1040 |
| # of 'I will buy this.' |
8 |
42 |
17 |
83 |
52 |
In Percentage
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1.6% |
8.3% |
3.3% |
16.2% |
10.0% |
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In competition with
existing beer products, the survey showed that price option
one (1,300 won) got much more votes than the existing
products despite the relatively very high price, only
second to the price option two (1,000 won) - but a close
second.
While the response
to the price itself was that 1,300 won was high, when
asked 'Which beer would you buy out of the 8 beers, many
of the surveyed chose HITE price option one. This confirmed
that when it was time to make an actual purchase decision
consumers placed higher value on quality than price. |
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Package
Survey Test Result |
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The package
survey result once again confirmed that our product did
have a differentiating factor that can appeal, then consumers
were willing to pay higher price to some extent.
Differentiation
possible with the color and shape of the bottle, label
design and type, etc. |
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After-Launching Marketing Activities
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A. Post-Launch
Customer Survey (3 months past the product launch) |
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Survey
objective |
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To find out how consumers
had reacted during the first 3 months after the launch
and to review and improve our strategy based on the analysis |
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Survey Method
and Planning |
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Target area: Seoul
Metropolitan area (Seoul, Inchon, Suwon, and Anyang
Number of samples:
600
Sampling method: 3-layer stratification in proportion
to the population
Survey period: July
26 - August 10, 1993 (16 days)
Survey method: one-on-one
direct interview |
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First
Post-Launch Survey Conclusion |
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<Conclusion 1> HITE's positioning
strategy was successful |
Repurchasing
& reordering rate was over 90%
Once the concept was
understood, 65% of the consumers showed intention for
their first purchase
Also, once the concept
got through, there was less resistance to the price
The number of returning
customers had been clearly on the rise |
| <Conclusion 2> |
| Non-assisted
recognition rate was found to be 16.3%, which meant HITE
urgently needed an aggressive advertisement & promotion
strategy with a strong impact to improve the rate to 50%
for a quick expanding our position in the market |
| <Conclusion 3> |
| Since the surveys showed that the changes
in consumer behavior took place when the concept of the
new product got through, we needed a marketing strategy
that could give a strong impression of the product |
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New Product Target Market Selection
& Positioning Strategy |
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A.Target
Market Selection |
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Target |
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Age: from early 20's
to early 30's
Occupation: salary
men, housewives, and college students
Characteristics of
the target group: they had preference for OB (among all
the consumer groups, they were found to be least likely
to choose our new product) |
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B. Positioning
Strategy of Different Beer Products |
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New Product Marketing Mix 4P'S)
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A. Product |
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Product
Concept |
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Main: Pure beer made of fresh
100% natural water from deep underground rock bed
Sub 1: soft beer that uses only the grain not the husk
(De-husk method)
Sub 2: a high-quality beer that remains fresh and cool
for a long time since HITE uses M.C.F method where the
yeast is filtered, thus not requiring heat-treatment process
for sterilization
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Naming:
HITE (or ÇÏÀÌÆ® in Korean)
Alcohol:
4.5%
Characteristics
of product specifications: consumer taste |
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PACKAGE |
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the use of green color
to suit the product concept
the use of back label,
the first in the Korean beer industry
the use of label around
the bottle neck, again the first in the industry |
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B. Price |
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20% higher
than regular beers (but 7.3% lower than Dry)
Premium-product
strategy against most existing beers (but additional value
to the consumer - fresh and clean underground water)
The price
resistance to Dry was taken into consideration |
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C. Distribution
(Place) |
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It was
concluded that overcoming our weaknesses in distribution
was a critical factor for the success of the product |
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Resource input to
expand first-tier buyers in the distribution channel
M/L support with merchandising,
for the second-tier buyers (mostly retailers)
C.V.S. franchises
were the first target
Customer relationship
with those who had the actual purchasing power at franchise
headquarters was reviewed for improvement |
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D. Minimum
Cannibalization |
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< The
marketing efforts were focused on home-use individual
purchasing rather than the commercial-use market (HITE's
market share in home-use market was very low)
< Regional
focus on the Seoul Metropolitan area (HITE market share
in home-use market in the Seoul Metropolitan area was
meager 5%) |
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E. Promotion |
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Stage-by-Stage
Strategy |
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<Stage 1: Concept
& Positioning Communication Stage) |
Advertisement on the
product birth
'HITE. Have you ever tasted a beer like this?'
'It does have a distinguishing
taste from those beers made of plain water.'
'Water makes up 90%
of beer. Which beer would you choose?'
'This very water that
makes HITE is really something.' |
| <Stage 2: Aggressive
Advertisement with Strong Impact> |
Would you really have
your beer boiled?"
'There are plain water
beers, and here is a 100% fresh natural water beer.'
'I changed to HITE.'
'Why aren't you selective with your beer when
you are so careful with what water you drink?'
'A beer that has to
remain silent, and a beer here that can freely speak.'
'King of the King
in customer satisfaction. HITE!' |
| <Stage 3: Ads for
Customer Base Expansion & Image-Refreshing> |
| (Star-focused Ads) 'Try it. You will know
the difference.' |
1st Round: Jin-young
Kim, Yong-hoon Park, Hye-won Oh, Chang-hyuk Yu
2nd Round: Jackie
Lim, Gyun-dong Yu, Hang Kim, Jeong-sik Lee |
| <Stage 4: Securing
the Image as No. 1 Brand> |
| (Ads with National Sports Team Stars) Korea's
No. 1 Beer, HITE |
11st Round: Myung-bo
Hong
2nd Round; Hur Jae |
| <Stage 5: Corporate
Image Enhancement> |
| ('Water-Lover' Ads) Corporate PR |
'Water-Lover, HITE' |
| <Stage 6: Multi-Spot
Strategy for Greater Competitiveness> |
| -The strategy was to deliver the
actual feeling of cool and refreshing taste of beer as
close to home has possible along with the emphasis on
the name, HITE, featuring TV stars like Sun-gyung Jung,
Gye-nam Myung, and Chul Park so that there would be a
lasting impression of HITE |
| <Stage 7: Highlighting
the Core Competencies of HITE> |
Concept 1: Cool and
refreshing beer in which the 'Chi' of the deep underground
water from deep mountains lives on
Back-du-dae-gan Beer,
HITE (Back-du-dae-gan: the central mountain vein of the
nation) |
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Promotion
Strategy |
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Free sample
handout: free distribution of trial products for
landingSAMPLING
HITE Thank-You
Events: 1.4 million packs of quality tissue were
given to customers
Retailer
support: the first in the industry to provide bio-degradable
plastic bags to the retailers
Provided
straps to tie garbage bags
Thank-You
event: 1 million bars of Jook-yum soap
Thank-You
event: free trial-tasting of new products
Official
sponsor for '94 and '95 Korean pro soccer series
HITE
Ski Camp for College Students
Participation
in Myung-dong Festival (twice a year)
Sponsor
of various cultural and sports events
Free
after-midnight bus tickets
Inter-Korean
Cooperation Fund-raising events
Fund-raising
events to help flood victims
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